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No data appears in the dashboard

Check that your exporter is using the correct endpoint, API key, and OTLP HTTP protocol. Also confirm that your application is actually creating and exporting spans.

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I’m getting an authentication error

Verify that your API key is correct and that the header format matches your exporter’s requirements.

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My spans appear, but exceptions do not

Make sure you call recordException(error) on the active span and set the span status to error.

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I can see the request succeed, but nothing shows in BugByBug

Confirm that the request is going to https://nexus.bugbybug.com/v1/traces and that the payload is valid OTLP JSON for this endpoint.

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I’m using the wrong protocol

BugByBug’s trace ingestion examples use OTLP over HTTP. If your exporter is sending a different protocol or encoding, update it to match the docs.

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The service name is missing or incorrect

Set service.name in the resource attributes so your traces are grouped correctly in BugByBug.

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Troubleshooting checklist

Before contacting support, check the following:

• Your endpoint is correct.
• Your API key is valid.
• Your exporter is using OTLP over HTTP.
• Your app is creating spans.
• Exceptions are recorded on the active span.
• The span status is set to error.
• service.name is set.

If you continue to experience issues, please contact [email protected].